FAQs
Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send them here.
Q. Where do you ship from?
A. Flare is based in South Africa, and we ship from South Africa and the USA. Orders are fulfilled by our partner warehouses and suppliers and shipped directly to you. If you order more than one item, please expect your items to be shipped separately, as different suppliers specialize in different products.
Q. How long will it take for my items to arrive?
A. It will usually take 7-14 business days for all orders to arrive. Shipping times vary based on customer location and from product-to-product; based on demand and shipping location.
Q. How long will it take to dispatch the order?
A. It will take usually up to 3 business days, while, in peak times, it may take up to 5 business days to dispatch.
Q. Do you ship Worldwide?
A. Yes, we ship to most countries around the world, including South Africa, the USA, the UK and Europe. Please enter your address at checkout to confirm that we deliver to your location.
Q. Is shipping really FREE?
A. YES! We offer completely FREE shipping on ALL our products!
Q. Which currency will I be charged in?
A. All prices are shown in South African Rand (ZAR), and all orders are processed and charged in ZAR.
Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders.
Q. Who can I contact if I have a problem with my order?
A. All inquiries can be sent here.
Q. How can I pay?
A. We accept all major credit and debit cards (Visa, Mastercard, Discover, Amex), PayFast, and digital wallets such as Apple Pay. The full list of payment options available to you is shown at checkout.
Q. Is Checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and secure and are SSL-encrypted to protect your data!
Q. If I enter my email address will you sell my information?
A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
Q. Will I (the customer) have to pay customs?
A. For most countries, you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.